Assistant General Manager (AGM) – Wellness & Service-Based Business

 

Location: Madison, WI

 

Compensation: base + bonuses + tip-sharing

 

Target OTE: $75,000–$100,000+

 

Benefits & Perks: Health, dental, and vision insurance, employee discounts, unlimited PTO (with appropriate notice), flexible scheduling, modern wellness-focused environment, strong team culture, and clear career growth path with potential to reach $100K–$150K+ OTE as a General Manager

 

Reports to: Ownership

 

About the Opportunity

This is a rapidly growing, medically guided wellness business focused on delivering high-quality care in a modern, client-focused environment. The organization blends clinical expertise with a premium service experience to help clients feel and perform at their best.

With continued expansion in the Madison market, the team is seeking an Assistant General Manager who is eager to take ownership, drive performance, and grow into a General Manager role.

 

Who This Role Is For

This role is ideal for someone who wants to help run and grow a business, not just manage day-to-day tasks.

You are results-driven, proactive, and comfortable being accountable for outcomes. You lead from the front whether that means closing a sale, coaching a team member, or solving operational challenges in real time.

 

Position Overview

This is a hands-on leadership role that blends sales, operations, and team development. The position is designed to give increasing responsibility based on performance, with a clear path to full operational leadership.

You will partner closely with ownership to drive revenue, lead the team, and deliver an exceptional client experience.

 

Key Responsibilities

 

Leadership & Team Development

Lead, coach, and develop a team of clinical and front-of-house staff

Build a positive, accountable, and performance-driven culture

Support hiring, onboarding, and ongoing team development

Create and manage staff schedules to support efficient operations

Sales & Revenue Growth

Convert inquiries into active clients and members

Drive membership growth through consultative selling

Track and manage key performance metrics including conversion, retention, and revenue

Coach team members to meet individual and team sales goals

Operations Management

Oversee daily front- and back-of-house operations

Maintain a clean, safe, and high-quality environment

Manage retail and operational inventory

Coordinate vendor relationships and facility needs

Optimize scheduling and client flow

Client Experience

Deliver exceptional service and resolve client concerns professionally

Maintain high client satisfaction and retention

Support membership management and communication

Business & Administrative Functions

Monitor labor efficiency and operational performance

Assist with reporting, deposits, and reconciliations

Support goal setting and performance tracking

Provide regular updates to ownership

Growth & Community Engagement

Support local marketing initiatives and events

Contribute ideas to improve operations and drive business growth

 

Qualifications

3+ years of management experience in retail, hospitality, spa, or similar environment preferred

Strong sales mindset with B2C experience

Proven ability to lead teams and drive measurable results

Highly organized with strong attention to detail

Excellent communication and interpersonal skills

Comfortable using CRM systems, POS platforms, and scheduling tools

Self-motivated, adaptable, and solutions-oriented

Valid driver’s license and reliable transportation

Compensation & Growth

Base salary plus performance-based bonuses

Monthly and quarterly incentives tied to key metrics

Additional earnings through team performance and tip-sharing

Clear path to General Manager with expanded leadership responsibilities and earning potential

What Success Looks Like

Consistent membership growth and strong client retention

Achievement of sales and operational performance targets

An engaged, accountable, and high-performing team

Efficient, well-run daily operations

Reduced need for ownership involvement in day-to-day activities

What You’ll Gain

High earning potential tied to performance

Opportunity to work in a growing wellness-focused business

Clear advancement path into senior leadership

Hands-on experience in a fast-paced, client-driven environment

Supportive leadership focused on results and development

A professional and modern workplace